Terms and Conditions
Effective date: November 2027
These Terms and Conditions ("Terms") are a binding agreement between you and Prana Healthcare centre ("Prana", "we", "us", "our"), with its registered office at B 363, Lodha Signet, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India. They govern your use of the Prana by Dimple Jangda mobile app, the website pranabydimple.com, and the subscriptions, workshops, masterclasses, consultations and other services offered through them (together, the "Services").
By creating an account, making a purchase or using the Services, you confirm that you have read, understood and agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy (Refund and Cancellation Policy). If you do not agree, please do not use the Services.
1. Definitions
"App" means the Prana by Dimple Jangda mobile application on Android (and any other platform where it is offered).
"Website" means pranabydimple.com and its pages.
"Content" means all videos, audio, live sessions, courses, workshops, masterclasses, recipes, remedies, plans, text, graphics and other material made available through the Services.
"Prana Premium" means the paid subscription that unlocks premium features of the App.
"Consultation" means a doctor's consultation, diet consultation, consultation package or personal coaching booked with Prana.
"You" means the person using the Services.
2. Eligibility and your account
You must be 18 years of age or older to use the Services.
You must give accurate and complete information when you create an account or book a service, and keep it up to date.
You are responsible for keeping your sign-in details secure and for all activity on your account. Tell us immediately at academy@pranabydimple.com if you believe your account has been misused.
Accounts are personal. You may not share, sell or transfer your account or your access to any Content.
3. Wellness education, not medical care
The Services provide wellness education and general guidance based on Ayurveda and lifestyle practices. They do not diagnose, treat, cure or prevent any disease, and they do not replace advice from a qualified doctor.
Always consult a doctor about any medical condition, before changing or stopping any medication, and before starting a new routine, diet, remedy or practice if you are pregnant, breastfeeding, under medical care or have a health condition.
If you have symptoms such as severe pain, blood in your stool, unexplained weight loss, or any emergency, seek medical help immediately. Do not rely on the App in an emergency.
For chronic or acute conditions, you may need medicines and personalised therapies, which require a consultation.
Results differ from person to person. We do not promise any particular result from using the Services.
Consultations with Prana's doctors are professional services. Any advice given in a consultation is specific to you and must not be shared or followed by others.
4. Payments
Payment in advance: all subscriptions, workshops, masterclasses and consultations must be paid for in full in advance, in the App through Google Play or on pranabydimple.com.
After paying on the Website, do not close the payment window until you see a confirmation. If you are charged but receive no confirmation, email academy@pranabydimple.com with your payment reference.
Prices: prices are shown in the App, in Google Play and on the Website, in your local currency where available, and include applicable taxes unless stated otherwise. We may change prices at any time; a change does not affect a purchase already made.
Discount codes apply only to the products named in the offer, cannot be combined unless stated, and have no cash value.
In-app purchases are processed by Google Play and are also subject to Google Play's terms.
All sales are final: no cancellations, refunds or rescheduling are permitted once payment is made. See the Refund and Cancellation Policy.
5. Prana Premium subscriptions
The App is free to download. Some features require Prana Premium.
Free trial: new subscribers may be offered a free trial. Unless you turn off auto-renewal before the trial ends, your paid subscription starts and you are charged automatically.
Auto-renewal: subscriptions renew automatically at the end of each period (monthly or annual) at the then-current price until you turn off auto-renewal.
Turning off renewal: you can turn off auto-renewal at any time in the Play Store → Profile → Payments & subscriptions → Subscriptions → Prana. This stops future charges. You keep access until the end of the period you have already paid for, and no refund is given for that period.
Uninstalling the App or deleting your account does not turn off auto-renewal.
We will tell you in advance of any price change to an existing subscription.
We may add, change or remove features included in Prana Premium.
6. Consultations
Consultations must be booked in advance on pranabydimple.com. There are no walk-in appointments.
Please join online or arrive at the clinic during your booked slot only. Doctors are not available by phone outside your slot.
A doctor's consultation is a one-time consultation. Follow-up questions may be sent by email within the period included with your consultation, for example:
Doctor's consultation: one email with queries within 14 days.
Doctor's consultation and diet plan: two emails with queries within 14 days.
28-day package: two consultations within 28 days, and four emails with queries within 28 days.
A doctor's consultation is required before a diet plan. Diet plans should generally be followed for at least 90 days to see results.
Consultation fees do not include the cost of medicines or Panchakarma treatments. Prana does not stock or sell medicines.
A missed consultation slot cannot be refunded or rescheduled.
7. Workshops and masterclasses
Live workshops (including the 3-Day and 7-Day Gut Reset) are held on the published dates and times, in IST unless stated. Recordings are not provided unless the listing says so.
Masterclasses include lifetime access to the recorded course for as long as Prana offers it. Login details are sent within 1–2 working days of payment.
Content in the App may be available for as long as your account, and where required your subscription, is active.
Courses and workshops are for your personal learning only. You may not use them for professional consultation or charge others a fee based on them.
8. Our Content and intellectual property
All Content, and the Prana, Prana by Dimple Jangda and Gut Story names and logos, belong to Prana or its licensors and are protected by copyright, trademark and other laws.
We give you a limited, personal, non-exclusive, non-transferable licence to use the Content for your own wellbeing while your access is active.
You may not copy, record, screenshot for distribution, download (except where the App allows it), share, resell, broadcast, translate or adapt the Content, or use it to teach or advise others commercially.
9. Live sessions, questions and community
Live sessions may be recorded and made available to other members. If you ask a question, your first name and question may be shown or read aloud.
When you post, comment or submit questions, you must not share content that is unlawful, abusive, defamatory, misleading or spam, or that promotes any treatment as a cure.
Do not share other people's personal or health information.
You give Prana a non-exclusive, royalty-free licence to display, reproduce and use what you post within the Services.
We may remove content and suspend or close accounts that break these rules.
10. Acceptable use
You agree not to:
access the Services in unauthorised ways or try to bypass any payment or access control;
interfere with, damage or overload the Services;
use bots, scrapers or other automated tools to access or copy Content;
impersonate any person or misrepresent your connection with Prana;
use the Services for any unlawful purpose.
11. Communication
We support customers by email only: academy@pranabydimple.com. We do not take support calls.
By using the Services you agree to receive service messages, such as purchase confirmations and important changes. You can turn off optional notifications in the App's settings.
12. Third-party services
The Services use third-party services such as Google Play for payments and YouTube and video providers for some Content. Their own terms and privacy policies apply when you use them, and Prana is not responsible for them.
13. Changes to the Services and these Terms
We may update, add or remove features and Content at any time.
We may update these Terms. If the changes are significant, we will notify you in the App or by email before they take effect. Continuing to use the Services after that means you accept the updated Terms.
14. Suspension and termination
You can delete your account at any time in the App or at pranabydimple.com/delete-account. Deleting your account does not turn off auto-renewal; do that in Google Play first.
We may suspend or end your access if you break these Terms, misuse the Services, or if required by law. In that case no refund is due.
15. Disclaimer and limitation of liability
The Services are provided "as is" and "as available". We do not guarantee that they will always be available, uninterrupted or error-free.
To the extent permitted by law, Prana is not liable for any indirect, incidental or consequential loss, or for any decision you make based on general wellness Content without consulting a doctor.
To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid Prana in the 12 months before the claim.
Nothing in these Terms limits any liability that cannot be limited by law, or any rights you have under consumer protection laws that cannot be excluded.
16. Indemnity
You agree to compensate Prana for any loss, claim or expense arising from your breach of these Terms or your misuse of the Services, to the extent permitted by law.
17. Governing law and disputes
These Terms are governed by the laws of India.
We encourage you to contact us first at academy@pranabydimple.com so we can try to resolve any concern.
Subject to any rights you have to bring a claim where you live, the courts of Mumbai, Maharashtra have exclusive jurisdiction.
18. Grievance officer
Prana admin, · academy@pranabydimple.com · B 363, Lodha Signet, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India
19. Contact
Prana healthcare centre, · B 363, Lodha Signet, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India · academy@pranabydimple.com
