Refund and Cancellation Policy

Effective date: November 2017

This policy applies to everything bought from Prana Healthcare centre ("Prana") in the Prana by Dimple Jangda app or on pranabydimple.com. It forms part of our Terms and Conditions.

1. All sales are final

Once payment is made, no cancellations, refunds or rescheduling are permitted for any product or service, including:

  • Prana Premium subscriptions (monthly or annual), including any unused part of a subscription period;

  • workshops, including the 3-Day and 7-Day Gut Reset;

  • masterclasses and courses;

  • doctor's consultations, diet consultations, consultation packages and personal coaching;

  • Panchakarma and clinic treatments.

Purchases cannot be transferred to another person, exchanged for another product, or converted into credit.

Please check the product, date, time and time zone (all times are in IST unless stated) before you pay.

2. Missed sessions

If you miss a live workshop, live session or a booked consultation slot, for any reason, it cannot be refunded or moved to another date or time.

3. Subscriptions

  • You can turn off auto-renewal at any time in the Play Store → Profile → Payments & subscriptions → Subscriptions → Prana. This stops future charges.

  • You keep Premium access until the end of the period you have already paid for. No refund is given for that period.

  • Free trial: turn off auto-renewal before the trial ends and you will not be charged.

  • Uninstalling the App or deleting your account does not turn off auto-renewal.

4. Purchases made through Google Play

In-app purchases are processed by Google. Google Play's own refund policies and processes may apply to these purchases, separately from this policy.

5. If Prana cancels

If Prana cancels a workshop, live session or consultation, you will be offered a place on a new date or a full refund.

6. Duplicate or failed payments

If you were charged twice for the same purchase, or charged for a payment that failed, email us within 7 days with your name, the email or phone number on your account and the payment reference. We will check and refund the extra charge to the original payment method within 7 working days of approval.

7. Contact

academy@pranabydimple.com · We reply by email within 2 working days.

Nothing in this policy affects rights you have under applicable consumer protection law.